Customer Service Management

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What you get in these comprehensive training programs? Options to take any course ONLINE, LIVE or LIVEeCLASS 24/7 access to course content Online Social Media Facilitator Support (OSMFS) Access to on-going "Meet Real People at Work" SIMULeCAST Access to personal coaching by request *FREE 8' Android 2.2 with "Certification" course enrolment Access to Interactive Scenarios and Case Studies Accredited and Completion Certificate

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Strategies for Building effective Complaint Handling Process
Regular Price : $149.00	Promo Price : $99.00
In this Strategies to Build effective Complaint Handling Process course, you will explore the benefits of effective complaints handling and to develop systems which ensure satisfaction for complainants, industry and statutory bodies. This course will explore in depth what is...Learn More

	Study Time (hrs):6

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Strategies to Build Customer Driven Organization
Regular Price : $129.00	Promo Price : $99.00
In this Strategies to Build Customer Driven Organization course you will learn how to develop a customer driven model that puts customer as focus of enterprise efforts by identifying and knowing the customers; minimize the effort required for customers to...Learn More

	Study Time (hrs):4

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Customer Service Management
Regular Price : $169.00	Promo Price : $99.00
Customer Service Management has always been recognized as an essential part of any business or organization. In the modern competitive business world, customer service is not just about keeping some clients happy or solve some minor problems, but it is...Learn More

	Study Time (hrs):5

Accredited by

The Art of Managing Voice of Customers
Regular Price : $149.00	Promo Price : $99.00
The Art of Managing Voice of Customers course designed to improve, grow, and develop your performance. The course is designed to evaluate an individual's performance as seen by his/her boss, self, peers, direct reports, and customers. Regardlee of your...Learn More

	Study Time (hrs):5

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Fundermentals of Telephone Etiquette
Regular Price : $109.00	Promo Price : $99.00
It only takes remembering how your calls were handled at a few companies you have called, to understand the importance of Fundermentals of Telephone Etiquette. Telephone behaviour sets customer expectations of your company's ability to help. This Telephone Etiquette...Learn More

	Study Time (hrs):4

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Telephone Service Management
Regular Price : $149.00	Promo Price : $99.00
In this Telephone Service Management course you will learn the essential points about telephone skills and how to handle customers and colleagues professionally and efficiently. This course provides you with effective solutions and practical tips in dealing with challenging...Learn More

	Study Time (hrs):5

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Strategies for Building Customer Rapport
Regular Price : $109.00	Promo Price : $99.00
In this Strategies to Build Customer Rapport course you will learn the concepts and benefits of superb customer service. Individuals will learn ways of building positive rapport with various types of customers and then apply those skills in activities and...Learn More

	Study Time (hrs):5

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